If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will work with you to solve the issue. All you need to do is notify us within 24 hours of receipt of your order. You may call us at 405-354-0040 or e-mail us at firstname.lastname@example.org.